- Contact us
We are very pleased to welcome you to the Snowberry website. On this site you can:
In accessing any of the services on our website and/or by entering into any communication with us, you are acknowledging that you have
read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions.
Snowberry New Zealand Ltd manufactures and packs Snowberry products in Auckland, New Zealand, which we will supply from our New Zealand facility at 15A William Pickering Drive, Albany, Auckland.
You may contact us at any time in relation to any aspect of your transaction or for any relevant information concerning Snowberry by:
Post: Snowberry New Zealand Ltd, PO Box 410 Warkworth 0941, Auckland, New Zealand
Tel: +64 9 263 7900
Products and Prices
Our intention is keep the Snowberry website current, however, it is possible that information pertaining to a product or price may not be exactly as shown at the time that you place an order. Product prices are inclusive of sales tax where applicable but exclusive of shipping charges.
While you may select a currency other than New Zealand dollars to ascertain the price of a product in that other currency, the actual price to be paid for your purchase will always be in New Zealand dollars and may be subject to variation from the price shown in your selected currency due to the foreign exchange rate that may apply at the time of purchase.
Note that if you are purchasing from outside New Zealand, Customs in your country may charge you VAT on your purchase. We have no control
over that and the payment of any tax is your responsibility. Be aware though that we do not add any tax to your purchase, so
under no circumstances will you be 'double-taxed.'
After completing the required information fields, you submit your order and we will acknowledge your order or indicate if it is unable to be accepted (e.g. the item is out of stock or we cannot obtain authorisation for your payment). Our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you. If you wish to cancel your order after it has been dispatched you will need to follow the Returns Policy (see Customer Services).
Please note that only one offer or discount code can be used per item per customer.
Payment for purchases can be made with your Visa or Mastercard credit or debit card . If the issuer of your card does not for any reason, authorise payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery.
Electronic payments made for products purchased from the Snowberry website are highly secure. Once you confirm your order you will be
redirected to a secure HTTP interface where payment information is entered and then processed through the Paystation network.
Paystation is a Paymark Certified Solutions Provider and PCI-DSS compliant so you can be assured that your credit card details
are secure. Your card details are entered into the secure portal and Snowberry does not retain full card details.
Consumer Guarantees Act 1993 (CGA)
The CGA applies only to consumer purchases. Nothing in these Terms and Conditions is intended to be inconsistent with a consumer’s rights under the CGA. If the CGA applies and if any of the goods fail to comply with any guarantee in the CGA, Snowberry will repair or replace those goods. Snowberry does not provide any Express Guarantees (as defined in the CGA).
In accordance with the delivery option you select, we will deliver the goods to you as quickly as possible. We will deliver the goods following the delivery option selected by you during the order process. However we do not accept any responsibility for untoward delays caused by any third party, or by a delay due to any item being temporarily out of stock.
Acceptance of Goods
We will presume that you have inspected and accepted the goods on receipt unless you notify us otherwise and in accordance with the procedures described in our Returns Policy. If you find that the goods received do not match the order confirmation advice, please contact us immediately at firstname.lastname@example.org
Ownership and Risk
Snowberry retains legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you. Risk in the goods will pass to you upon delivery to you.
You may not sell or resell any of the products you purchase from us.
Snowberry New Zealand Ltd is the sole and exclusive owner of the Snowberry trademark, the Snowberry artwork and any product or brand imagery of any description on the Snowberry website. This intellectual property is protected by New Zealand and international copyright law and no part of the trademark, artwork or imagery may be copied or reproduced without express written permission from Snowberry New Zealand Ltd.
Your Obligations and Responsibilities
You agree that in accessing the Snowberry site that you will comply with these Terms and Conditions and that these Term and Conditions supersede any other in relation to any transaction on this Website.
You guarantee that the personal information you provide to us for the purposes of purchasing product or for any other reason is true, accurate and current, and you agree to accept responsibility for all activities that occur under your account or password. If your personal information changes then please update your personal information through ‘My Account’ or advise us by contacting us at email@example.com . If you forget your password we will reset it at your request and send it to the email address, which you specified when you registered.
Your account can be cancelled at any time by contacting us at firstname.lastname@example.org and we reserve the right to refuse service or terminate your account without prior notice if you violate these Terms and Conditions or if we decide, in our sole discretion, that it would be in Snowberry New Zealand Ltd’s best interests to do so.
In the event that you wilfully or negligently damage or alter the site you will be held liable for any and all the losses and damages that
this may cause to Snowberry and our affiliates.
Limitation of Liability
Snowberry makes no representations or warranties of any kind whatsoever in connection with these terms and conditions, the site or the products except where such representations are not legally excludable. You agree that Snowberry will not be responsible or liable under any circumstances, for any delays or interruptions to the site; or data non-delivery, corruption, destruction or other modification; or loss or damages of any sort incurred as a result of dealings with or the presence of off-site links on the site; or computer viruses, system failures or malfunctions which may occur in connection with your use of the site, including during hyperlink to or from third party sites; or any inaccuracies, omissions or misleading statement in the content; or events beyond our reasonable control. In any event, Snowberry’s maximum aggregate liability will not exceed one hundred New Zealand dollars or the value of the goods ordered whichever is greater.
You agree to indemnify and hold us harmless for any loss, damages or costs resulting from any third party claim, action, or demand resulting from your use of the Snowberry website. You also agree to indemnify us for any loss, damages, or costs resulting from any action you take that causes any unreasonable disruption to our business.
Complaints and Disputes
In the event you have a complaint about any aspect of our service, please contact us at email@example.com
Your use of the Snowberry website and any purchase by you of any goods from Snowberry New Zealand Ltd shall be governed by New Zealand law.
We may make changes to these terms and conditions at any time and such changes will take effect from the time they are published on the Snowberry website.