1. If you order on-line we will ship directly to you from our fulfilment house in Auckland.

2. On most occasions your order will be processed the next business day. However, there may be some delay due to public holidays or to particularly heavy demand.

3. In the event that you have not received your product within seven days, please contact us at or on +64 9 263 7900. Snowberry's business hours are Monday-Friday 9:00am to 4:30pm.          
4. FREE SHIPPING. If your order is over $100 you will not be charged shipping.  

5. Standard shipping in New Zealand is via tracked Post Haste/NZ Post (1-3 days) at $5.00.    

Please note that we only ship within New Zealand from

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